The MAYOR’S RESPONSE TEAM (“MRT”) is available from 8 a.m. to 5 p.m., Monday through Friday. (The answering machine will record your concerns during non-business hours).

MRT responds to citizen requests and concerns for assistance, relays requests to the Mayor, and provides information to callers.

If you have a question or a problem with a specific department, please try to resolve your issue with that Department or Division. If you need additional assistance, call MRT for help. The MRT Specialist is trained to assist you quickly and courteously and to help you get the answers you need from your West Palm Beach City Government.

Department Phone Numbers: (Area code 561)
 Administration/Mayor’s Office 659-8025
 Building Division Permits and Construction 659-8096
 City Clerk Public Records, City Ordinances, Copies 659-8020
 City Hall Main Number 659-8000
 Code Compliance Building and Sanitation Violations 835-7350
 Commission Office For Commissioner Inquiries 659-8099
 Community Events Info on Downtown Events 659-8007
 Economic Development Business/Developer Assistance 659-8025
 Community Development Affordable Housing/Public Services 835-7300
 Human Resources Job Line 659-8008
 Library For questions, renew and reserve books 868-7700
 Parks Maintenance Maintenance issues in parks 659-8044
 Parks and Recreation Programs and Sports 835-7025
 Police Non-Emergency When 911 is not necessary 653-3456
 Sanitation Refuse and garbage collection 659-8048
 Storm Water Drainage For storm water and sewer issues 653-2644
 Street Lights To report problems or concerns 659-8094
 Street Maintenance Report problems or concerns 653-2644
 Utilities Customer Service For Water Bills 659-8080
 Utilities 24 hour/7 days a week Emergency (not police/fire calls) 837-4011
 Youth and Family Services Vickers House 835-7030

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