Utilities Customer Service: (561) 822-1300
Fax: (561) 822-1299
DEPOSITS:
Deposits are required from every customer except governmental entities. Multi-residential and Commercial deposits are guaranteed payment of the final bill and are therefore retained by the City until the account is closed. Single family residential deposits may be billed and are due with the first monthly statement. All commercial deposits must be paid in advance before service is connected. The amount of your deposit is based upon your credit history and current rate resolutions and policy. Every year, on the anniversary month of your deposit payment, you will receive 2% simple interest (or the amount according to current rate resolution) credited to your utility account.
| PROCEDURE: You may establish new water service in person or by mail or in some cases, over the telephone. |
| Step 1: Residential/Commercial |
Step 2: Commercial Accounts Only |
| Call Customer Service at (561) 822-1300 tell them what address you are interested in and ask what fees must be paid to establish new service. Our Customer Service Clerk will determine through the computer and the current rate resolutions the amount of the deposit and possibly other fees required to establish service. At that time they will determine if you can open the account over the telephone. |
Come to Customer Service Division at City Hall and make application for service. If account is to be placed in a personal name, you must have picture identification such as a State identification card, valid driver's license and a Social Security card plus the correct address of the property. If the account is to be opened in a business name, state corporation documentation and Federal Tax ID number must be presented. |
| Step
3: Commercial Only |
Step 4: |
| Your service request will be processed and , unless otherwise hindered, water service can usually be connected the same day, if the application is made before 12:00 p.m. |
For mail order processing, call our office for amounts required for reconnection and send amount required along with all pertinent service and billing information. Please include service address, date service required, name for account, telephone number and copy of driver's license and Social Security card for name on account. |
PAYMENTS:
Utility accounts are billed monthly. Monthly remittance may be mailed in for posting but payments on your account after disconnection for delinquent bills must be made at City Hall or over the telephone or the internet via your credit card or checking account. All payments must be payable to the City of West Palm Beach. Our field representatives do NOT accept any payments when they come to your address.
If you would like to set up Automatic Bank Drafting, please click here to fill out the authorization form. Read all instructions, print and mail form along with required documents to address on form.
Moving???
** You can relocate and may start water service within the City of WPB's service area by telephone under the following conditions:
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You can verify your account number, service address, Social Security
number and account name.
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You are a residential customer with a good payment record.
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There is no past due balance on your current account.
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The account will stay in the same name.
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The new address is within the City's service areas.
NOTE: Additional deposit, fees or charges may be required and may be billed on your first statement.
